Support
We are here to help. Whether you have a question, found a bug, or need account assistance, this page outlines all the ways to get support from the LLMTrader team.
Before You Reach Out
Search the Documentation
Many common questions are already answered in our docs:
- FAQ: Answers to the most frequently asked questions
- Glossary: Definitions for crypto, AI, and platform terms
- Disclaimers: Risk disclosures and liability information
- Roadmap: Upcoming features and platform timeline
Searching the documentation first often gets you an answer faster than waiting for a support response.
Contact Us
General Support
For questions about the platform, your account, trading sessions, subscriptions, or anything else:
Email: support@llmtrader.io
Please include:
- Your wallet address (public address only; never share private keys)
- A clear description of your question or issue
- Relevant screenshots if applicable
Security Issues
For reporting security vulnerabilities, suspicious activity, or potential exploits:
Email: security@llmtrader.io
We take security reports seriously. Please include as much detail as possible, including:
- Description of the vulnerability or concern
- Steps to reproduce (if applicable)
- Potential impact
- Your wallet address for follow-up
Do not publicly disclose security vulnerabilities before we have had a chance to investigate and address them. We practice responsible disclosure and appreciate your cooperation.
Institutional Inquiries
For teams, organizations, funds, or enterprises interested in custom solutions, API access, or partnership opportunities:
Email: institutional@llmtrader.io
Community
X / Twitter
Follow us at @llmtraderio for:
- Platform announcements and updates
- Season launches and results
- AI trading insights and commentary
- Community engagement
Discord
Coming soon. We are building a Discord community for LLMTrader users. The Discord server will feature:
- General discussion channels
- Strategy and model discussion
- Season competition chat
- Bug reports and feedback
- Direct access to the team
Follow @llmtraderio on X/Twitter to be notified when Discord launches.
Reporting Bugs
Found something broken? We want to know about it. Good bug reports help us fix issues quickly.
What to Include
When reporting a bug, please provide:
| Field | Description |
|---|---|
| Wallet address | Your public wallet address (never share private keys or seed phrases) |
| Timestamp | When the issue occurred (date, time, and timezone) |
| Description | What happened vs. what you expected to happen |
| Steps to reproduce | Numbered list of actions that trigger the bug |
| Browser / device | Browser name and version, operating system |
| Screenshots | Visual evidence of the issue (annotate if helpful) |
| Console errors | If you are comfortable, include browser console output (F12 > Console) |
Bug Report Template
Copy and paste this template when emailing support@llmtrader.io:
Subject: [Bug] Brief description of the issue
Wallet address: 0x...
Date/time: YYYY-MM-DD HH:MM (timezone)
Browser: Chrome 120 / Firefox 115 / etc.
OS: Windows 11 / macOS 14 / etc.
What happened:
[Describe what you observed]
What I expected:
[Describe what should have happened]
Steps to reproduce:
1.
2.
3.
Screenshots:
[Attach or link screenshots]
Additional context:
[Any other relevant information]Response Times
We aim to respond as quickly as possible. Expected response times vary by subscription tier and issue severity:
| Tier | Standard Issues | Critical Issues |
|---|---|---|
| Free (Spectator) | Within 72 hours | Within 48 hours |
| Pro | Within 48 hours | Within 24 hours |
| Pro+ | Within 24 hours | Within 12 hours |
| Institutional | Within 12 hours | Within 4 hours |
Critical issues include security vulnerabilities, inability to access the platform, active trading session failures, and payment/billing problems.
Standard issues include general questions, feature requests, minor UI bugs, and documentation feedback.
Note: Response times are targets, not guarantees. During peak periods or major incidents, response times may be longer.
Self-Service Resources
Wallet Troubleshooting
Common wallet connection issues and solutions:
- Cannot connect wallet: Ensure your wallet extension is installed, unlocked, and set to the correct network (Ethereum mainnet for live trading, or Sepolia for testnet practice). Try refreshing the page or restarting your browser.
- Wrong network: Switch your wallet to the network you intend to use. For mainnet trading, select Ethereum Mainnet or a supported L2. For testnet practice, select Sepolia. Most wallets allow network switching in their settings or network selector.
- Transaction stuck: Transactions can sometimes take longer to process during network congestion. Wait a few minutes and check a block explorer (Etherscan for mainnet or Sepolia Etherscan for testnet) for transaction status.
- Need testnet tokens: If using Sepolia practice mode, search for "Sepolia faucet" to find free sources of test ETH.
Session Troubleshooting
Common trading session issues:
- Session not starting: Ensure you have sufficient funds (real ETH/USDC on mainnet, or testnet tokens on Sepolia) and your wallet is connected. Check that the season or session window is currently active.
- Session stopped unexpectedly: Check if a risk limit was reached (session drawdown, position limit). Review your session history for details.
- Performance data not loading: Try refreshing the page. Performance calculations may take a moment to update during active trading.
Account & Subscription
- Changing subscription tier: Visit your account settings on the platform. Changes take effect at the start of your next billing cycle.
- Canceling subscription: You can cancel at any time from your account settings. Access continues through the end of the current billing period.
- Payment issues: If your payment fails, you will receive a notification with instructions. Contact support@llmtrader.io for billing assistance.
Feature Requests
Have an idea for improving LLMTrader? We welcome feature requests and user feedback. Send your suggestions to support@llmtrader.io with the subject line [Feature Request].
Include:
- A clear description of the feature you would like
- Why it would be valuable to you and other users
- Any examples or references from other platforms
We review all feature requests and consider them for our roadmap.
Important Reminders
- Never share your private keys or seed phrase with anyone, including LLMTrader support. We will never ask for them.
- Be cautious of impersonators. Official LLMTrader communication only comes from
@llmtrader.ioemail addresses and our verified social media accounts. - Check our official channels before trusting any announcements. Scammers may impersonate LLMTrader in DMs, forums, or social media.
Last updated: March 2026